Ex-Musical Theater and Retail Manager Finds Customer Service Call

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A FORMER retail boss who got her start in musical theater found her calling in customer service.

Rhian Anstey owned three successful Vodafone stores – in Rhyl, Prestatyn and Oswestry – before passing them on to a new franchisee and taking on the role of Director of Customer Experience in North Wales and Chester for a preview6.

The company offers advanced customer feedback programs, with services such as mystery shopping, assessments, focus groups, training and development, working across multiple sectors across the UK.

Rhian is already partnering with big names in education, communications, hospitality and tourism and has also taken over the Networx4Business group based at Costigan’s in Rhyl, which is proving popular with entrepreneurs and small businesses in the coastal area.

“It’s a very, very busy time, but I’m enjoying it and the interest just keeps growing,” said Rhian, from Connah’s Quay, who trained in musical theater at university.

“Given the challenges of the pandemic, the companies and organizations I work with are more than ever focused on the end user and delivering a high quality experience, but also on retaining and attracting talent. .

“Employee engagement and well-being is more crucial and they recognize that, where previously that side of a business may not have had their full attention.”

With the support of her husband Russell, Rhian was thrilled to join Insight6 and is excited about the opportunities ahead; however, she was sad to leave retail after more than 20 years in the business.

“It was such a shame, but with more and more people shopping online and we having to go out of business due to lockdowns, I really had no choice but to branch out,” he said. she declared.

“Now I have the chance to do something completely new and add value to businesses in a different way, which is already very rewarding.”

Rhian added: “The pandemic has changed attitudes towards customer service and the way we buy things – perhaps forever – so I wasn’t surprised by the interest we’ve had.

“ROI and efficiency are paramount, but from my perspective, great customer service should be a priority no matter what industry you’re in because there’s so much to choose from now.

“If you don’t stand out from the crowd or exceed expectations, it will be very difficult to succeed.

“I am happy to be able to offer my experience and expertise – and that of the brilliant team around me – to help organizations on their way to doing so – I am delighted with how it is going so far.

For more information, visit the website www.insight6.com/region/north-wales or email Rhian via [email protected]

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